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The Danger of a Disgruntled Customer

I just read a post on a social media platform, in a pretty large “community,” where a disgruntled customer has posted several very angry comments about a recent purchase (or lack thereof) of a ukulele.

The person bought a ukulele during Amazon Prime Day, apparently within a half hour of the end of the timed deal, and found out today that the order has been cancelled.

In one post, they complained how Amazon and the ukulele company stole their money (ultimately, the order was cancelled, so nothing was charged). And in another, they conceded that they were taken care of in a number of ways (including credit card protection), but they were livid that the ukulele company and Amazon would not honor the order.

To make matters worse, BOTH posts are filling with comments, with plenty of additional complaints about the company (unsubstantiated), or with others promising to never buy a ukulele from that company again.

And it is a company that I like very much, as well as a company that makes ukuleles under its own brand, as well as FOR other companies. They have a great reputation, and have taken care of their customers well.

I know for a fact that the company RAN OUT of available stock for their Prime Day deals…and much like Black Friday, when stock is gone, it is gone.

Ultimately, Amazon could care less. I know of many ukulele players who try to avoid Amazon like the plague. We find Amazon (and Walmart) to be very useful options for many things; I wouldn’t buy a ukulele over $100 from Amazon…but I would certainly use Amazon if I were a parent looking for a first ukulele for my child. And there are A LOT of good options to be found on Amazon.

If I’m buying an expensive ukulele, it is coming from one of the established ukulele specialty shops, or I am ordering used from a seller on one of the established ukulele sites.

But back to topic–Amazon could care less about you. If you don’t buy from them, all of your neighbors will.

The ukulele company, on the other hand, has to be concerned. If that person continues to rant–perhaps on several media platforms, it won’t be long until prospective buyers search for the company, and all that comes up in the search engines is the negative rant.

I’ve watched Andrew Kitakis from the Ukulele Site deal with various angry customers over the years. He is so “chill” and kind, but even gets to the point that he accepts a used instrument from a buyer and refunds their money, and encourages them to try another store. You cannot make everyone happy. And some people are just happy to be miserable.

I don’t know what the solution is. Send the angry person a ukulele for free? Offer them an alternative at a similar discount? And how do you keep the reputation of your company without “rewarding” horrific behavior?

October 2020 – What’s Blocked?

Every now and then, I look through my videos to see which videos are blocked.

Most publishers allow us to use their music for the play alongs, but then take all the monetization (the play along channels cannot be monetized anyway), and of course, YouTube gets their share of the ads as well.

Generally, few artists or copyright holders block their music under these arrangements…if we’re treating the music in a tasteful way (we are), they are earning free additional income from each additional play of the song. It’s a win-win. Even so…some artists have everything blocked. The two names that stick out in my mind are the Beatles and Adele.

For a lot of these songs, you can see trends in who owns the copyright. I don’t know why they wouldn’t want views of these songs ($$) and people playing along with them…I can tell you that I wouldn’t want to be the employee chasing down all of these songs and their use in videos, etc! I know that YouTube has matching algorithms that do a lot of the work…but someone has to go online and file the requests to block songs, etc.

So, as of October 2020, what is blocked? I have 873 videos, and of those, only two songs are fully blocked (3 total videos) and nine other songs (some have multiple versions, so up to 20 videos). So about 97% of the videos on the ukeplayalongs channel are available for anyone in the world…well over 500 different songs for GCEA ukulele.

Fully blocked:

  • Yellow Submarine (Beatles) – UMG
  • Barbara Ann (Beach Boys) – UMG On behalf of: EMI

Partially Blocked

  • Rock Around the Clock (Bill Haley and the Comets) – WMG, Demon Music, UMGOn behalf of: ACROBAT (Cyprus, Romania, Slovakia, Czechia, United Kingdom, Germany, Estonia, Austria, Sweden, Latvia, Lithuania, Finland, Ireland, Greece, France, Bulgaria, Belgium, Spain, Netherlands, Portugal, Slovenia, Denmark, Luxembourg, Malta, Poland, Hungary, Italy)
  • I Have a Little Dreidel (Barenaked Ladies) – WMG, UMG On behalf of: BNL P&D (Questar/Mission) (United States, Canada, U.S. Outlying Islands, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Puerto Rico, Guam)
  • Build Me Up Buttercup (The Foundations) – WMG On behalf of: Castle Communications (Blocked in all territories)
  • Let Her Go (Passenger) – WMG, SME, Embassy of Music GmbH, PIAS On behalf of: Nettwerk Records (Burkina Faso, Bangladesh, Brunei, Benin, Bahrain, Burundi, British Indian Ocean Territory, India, Ireland, Indonesia, Iran, Iraq, Antarctica, French Polynesia, Australia, Papua New Guinea, Philippines, Pakistan, Pitcairn Islands, Palestine, Afghanistan, United Arab Emirates, Palau, Angola, Laos, Lebanon, Tuvalu, Taiwan, Sri Lanka, Timor-Leste, Tunisia, Tonga, Thailand, Liberia, Lesotho, Chad, Togo, Libya, Djibouti, Algeria, Syria, Eswatini, Kenya, Kiribati, Cambodia, South Sudan, Suriname, Comoros, Qatar, São Tomé & Príncipe, North Korea, South Korea, Sierra Leone, Kuwait, Senegal, Saudi Arabia, Seychelles, Solomon Islands, Sudan, Singapore, Côte d’Ivoire, Cook Islands, Réunion, Cameroon, China, Zimbabwe, Cocos (Keeling) Islands, Congo – Kinshasa, Congo – Brazzaville, Central African Republic, Christmas Island, Zambia, Cape Verde, Somalia, Vanuatu, Micronesia, Vietnam, New Zealand, Tanzania, Nauru, Falkland Islands (Islas Malvinas), Nepal, Niue, New Caledonia, Namibia, Norfolk Island, Nigeria, Niger, Madagascar, Morocco, Macao, Myanmar (Burma), Mali, Marshall Islands, Malawi, Maldives, Mauritius, Mauritania, Uganda, Mozambique, Malaysia, Western Sahara, Egypt, Yemen, Ethiopia, Eritrea, Hong Kong, Heard & McDonald Islands, Tokelau, Rwanda, Samoa, Fiji, St. Helena, Wallis & Futuna, French Guiana, Gabon, United Kingdom, Gambia, Guinea, Ghana, Oman, Guinea-Bissau, Equatorial Guinea, South Georgia & South Sandwich Islands, South Africa, Guyana)
  • The Scientist (Coldplay) – WMG On behalf of: PLG UK Frontline (Luxembourg, Belgium)
  • I Can See Clearly Now (Jimmy Cliff) – WMG, SME On behalf of: Non-Wea/Other (New Caledonia, Andorra, France, Wallis & Futuna, Mayotte, Monaco, French Polynesia, Réunion)
  • New Song (Yael Naim) – Believe Music, WMG On behalf of: Tôt Ou Tard (Israel)
  • Why Can’t We Be Friends (War) – SME On behalf of: BMG Rights Management (Guam, U.S. Outlying Islands, U.S. Virgin Islands, Puerto Rico, American Samoa, Northern Mariana Islands)
  • What I Like About You (The Romantics) – SME On behalf of: Epic (New Caledonia, Namibia, Nigeria, Niger, Norway, Netherlands, Palestine, Azerbaijan, Portugal, Åland Islands, Austria, Angola, Albania, Armenia, French Polynesia, Afghanistan, Andorra, United Arab Emirates, Poland, Italy, Iran, Iceland, Iraq, Mayotte, Qatar, Ireland, British Indian Ocean Territory, Israel, Isle of Man, Rwanda, Liechtenstein, Russia, Algeria, Libya, Lithuania, Latvia, Denmark, Djibouti, Chad, Togo, French Southern Territories, Turkmenistan, Tunisia, Tajikistan, Zimbabwe, Turkey, Tanzania, Equatorial Guinea, Greece, Guinea-Bissau, Ghana, Gibraltar, Greenland, Gambia, Guinea, Gabon, United Kingdom, Georgia, Guernsey, Réunion, Wallis & Futuna, Oman, Bulgaria, Burkina Faso, Bosnia & Herzegovina, Benin, Burundi, Bahrain, Botswana, Bouvet Island, Belarus, Jordan, Jersey, Eritrea, North Macedonia, Mongolia, Ethiopia, Monaco, Morocco, Madagascar, Moldova, Montenegro, Mozambique, Egypt, Estonia, Mauritania, Western Sahara, Lebanon, Malawi, Malta, Mauritius, Ukraine, Uganda, Uzbekistan, São Tomé & Príncipe, Spain, Syria, Eswatini, Sudan, Sweden, Saudi Arabia, Seychelles, Sierra Leone, San Marino, Senegal, Somalia, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Mali, Croatia, Hungary, Lesotho, Liberia, Congo – Kinshasa, Central African Republic, Congo – Brazzaville, Serbia, Canada, Cameroon, China, Switzerland, Côte d’Ivoire, South Africa, Cape Verde, Romania, Cyprus, Czechia, Kazakhstan, Kuwait, Comoros, Kenya, Kyrgyzstan)

Billie Eilish Ukulele from Fender

This isn’t a review of the new Billie Eilish ukulele from Fender: this is simply a reaction to the ukulele. I’m always open to review one, but I’m probably not going to spend $299 to review one.

Here’s the new ukulele:

I totally agree with Billie’s take on the ukulele, and I’m happy that her fans have a way to show their love of her work and to start playing their own instrument. That’s all good. It looks different (cool) and that appeals to me. And from the recordings, it sounds fine (more about that later).

That all said: $299 is a lot for a laminate sapele ukulele. It does appear to be a limited production model (for now), and comes with a Fishman Kula pickup. It features a walnut fretboard and small slotted bridge. The ukulele has a bone nut and (uncompensated) saddle. It has a bound fretboard, but it is unclear from any of the photos if it has side position markers.

The big question is: why would you buy this?

  • You love Billie Eilish
  • You love the print (“blohsh”)
  • You love the Fender telecaster headstock

I cannot speak for the quality, tone, or action; I would need to hold one in my hands. Barry Maz at Got a Ukulele has not been overly impressed by Fender ukuleles. I’m inclined to like Fender ukuleles, as I own a 60th Anniversary Telecaster–if the new models had a sunburst like my 60th Anniversary model, I’d have one already.

All in all, Fender ukuleles are overpriced and this one does not even come with a case or a gig bag. For me, it would be a “pass” until I could buy one used at a 60% discount. That said, I don’t have a Billie Eilish collection with a ukulele-sized hole in it, and I’m not in any hurry to own a Fender ukulele. I have reached out to review one, but never heard back (Fender is a big company…why would they even want to respond to an independent reviewer?).

I do wonder what the kickback is for a sponsored artist like Billie Eilish. I’m sure it is more than what Grace Vanderwaal receives per ukulele. $10? $20? $50?

I simply had to buy a Fender, I would opt for the Grace Vanderwall Signature Ukulele ($199) or the newer Fender Fullerton Tele Ukulele ($199).

But realistically, I’d go elsewhere. Perhaps a Flight Gemstone ($139 or less), or an Enya, Aklot, or Donner model with a pickup. There are others, but that’s just a first thought.

I guess what I’m saying is that I wish Fender’s ukuleles were less expensive overall, and that this particular model would be less expensive for Billie’s fans–and I don’t think that is an unjustified opinion.

Not a fan…

This notice from Kala came into my inbox the other day. It’s part of Kala’s new rewards structure from buying directly from them rather than through a store.

It doesn’t sit quite right with me, as Kala “made it” in the ukulele world through its connections with local dealers. There was a point that I couldn’t go to a music store and not see a Kala ukulele.

I get it–it is 2020, and we’re in the middle of a pandemic. People were not able to go to stores for a long time. And there are companies that sell directly over the internet without any “brick and mortar” presence. Those companies can have an advantage as they don’t really have to deal with a distributor (Amazon becomes the distributor) or local store.

But here’s the problem…Kala is still in the business of selling through local stores, while encouraging people to buy direct at the same time.

“Pay no attention to that man behind the curtain”

If we were talking about Kala’s Elite models directly, I’m fine with that, and I’ve seen how those instruments did not sell at one of our local music stores. The elite models are great instruments, but people walking into a local music store are not looking for a $800 or more ukulele. So our local music store ended up selling all their Elites, three years old, below their own cost, and they don’t carry them any more. People want to come in and just buy a ukulele for $50 to $200. And if they can save money by ordering direct from Kala, many people will.

And I have also seen how Mim’s Ukes is leaving Kala (She is clearing out her remaining Kalas on Reverb) partially because of the Kala Rewards system shown above.

Now, if Kala was in the process of moving away from brick and mortar sales to only online sales, fine. But I don’t think this is a good development for any music store.

Kala makes nice ukuleles. They might be the largest brand on the planet. But that doesn’t mean that they do everything correctly, either.

Keep in mind, however, that I’m a music educator and not a business major. Maybe this is the right thing to do, financially. But it sure doesn’t feel like it is the right thing to do when you’re talking about relationships with music stores all over the world.

I’d rather see them let people gain those Kala Coins to redeem at their local music store. I know that’s a nightmare in terms of management of a program…but it would spur additional purchases, customer loyalty, and add support of local music stores.

In my mind, for a lasting business:

  • Make good products
  • Make a fair profit
  • Have good prices
  • Be honest about your products
  • Treat your employees right
  • Treat your business relationships right
  • Treat your customers right

It will be interesting to see where Kala goes with this in the next years.

Flight Uke Tip: Ukulele Sizes, Part 2

In this Flight Uke Tip, we will discuss tenor and baritone ukuleles.⁠

The tenor ukulele was a natural progression for the instrument—if you’re going to make a concert ukulele, why not make it a little larger? The first tenor ukuleles were introduced in the mid 1920s. While the tenor ukulele is larger than soprano and concert ukuleles, it is tuned the same and shares the same range. The tenor body creates a sound that tends to be louder and more complex than smaller ukuleles. The scale length of a tenor ukulele is around seventeen inches, and string tension will be noticeably higher on a tenor than on a concert or a soprano. There is a myth that professionals only play tenor ukuleles—but many professionals do play tenor because of its sound quality and volume, and because the highest frets are easier to play.⁠

Baritone ukuleles were introduced in the 1940s, much later than any of the other scale lengths. The baritone, due to its size, has a much deeper and fuller tone than other scales of the ukulele. In general, baritones have a scale length of nineteen to twenty inches. The baritone also uses different tuning than other ukuleles—DGBE—exactly like the top four strings of a guitar. This makes the baritone easier for guitarists to play, but the different tuning can be a real challenge for ukulele players who are used to ukuleles that are tuned GCEA. With its different tuning and larger size, the baritone ukulele has had a mixed reception in the ukulele world. There are fewer overall resources for the baritone, but on the bright side, baritones have become increasingly popular and there are more models available than ever before!⁠

In the long run, it doesn’t matter what scale you play, as long as you are happy playing it. 

Wear on the Enya Nova

Someone posted this image of an Enya Nova today. I love the Enya Nova–I think it is a great product. At the same time, I have seen a few pictures like the one above, where there is significant wear on the polycarbonate frets.

The ukulele world often reacts to images like this with panic and fear–which I think is unwarranted.

First, Enya is aware of the issue and has discussed changes for future models–including upcoming soprano and tenor models. Second, Enya has taken care of every customer that has had issues. And third and finally, there is customer error involved here.

Look closely…these are Aquila Red strings with a low G. Aquila Reds have metallic particles in them to give them the red color; and you should notice that the G string is a metal wound string.

Think about that for a moment…would you put a metal string on a plastic ukulele? What’s going to last longer? Metal or plastic?

To be fair, people make mistakes. It happens. We don’t think things all the way through.

Every case of worn frets that I have heard about have involved people that have changed the strings to other types of strings. I guess you can make the case that you should be able to run any kind of strings that you want on your own ukulele; but I do think that when you’re dealing with non-metal frets, a little more discernment is necessary.

And you know what? You’ll get the same results on a Flight TUS or TUSL travel ukulele, Magic Fluke or Flea, or Outdoor Ukulele.

In fact, Outdoor Ukulele states:

Our composite polycarbonate ukuleles are not designed to be used with wound strings; if used, they are not covered by warranty. Strings with fillers, such as copper powder may also wear the frets over time. 

Magic Fluke states:

Nylon strings should not wear the molded polycarbonate fingerboard however if it shows wear at any time, it may be returned for replacement. If wound strings are used, such as ‘low G’ sets, a hardwood fingerboard is highly recommended.

In other words, don’t use a metal or a string with metal fillers on a plastic ukulele without metal frets.

The Peripole Classic Ukulele by Enya

This evening, I received news that Peripole, Inc., a specialist with gear for elementary music education classrooms (or anyone else) has an exclusive model with Enya Music, a company that I like very much, and every one of its models sits at the high end of my ratings scale (use the search feature at YouTube.com/ukestuff). The 200 series from Enya has become the Peripole Classic Ukulele. You can see the full news release here:

https://www.peripole.com/posts/1842

Furthermore, Peripole is the sole educational distributor of Enya’s products.

To the common person, this may not be very important, but to schools and music teachers, this is a very important announcement.

Schools are often limited to specific vendors. They can’t always buy from the cheapest dealer on the Internet. While this may be more expensive in some cases, it actually protects schools and districts from fraud and “inside deals.” You wouldn’t believe how strictly schools music maintain their books…there is much more oversight than pretty much any other company.

And the other benefit is that music educators and schools (either/or) can order these ukuleles at a significant discount, making them even less expensive than other packages available online–making it not only a safe place to buy instruments, but also a cost-effective place to buy instruments.

And I’m personally excited about Enya because I haven’t met an Enya that I didn’t like. Every one has been well made to their very strict quality standards, with great set-up, and incredible accessories.

Music teachers aren’t used to getting the things they will get with the Peripole Classic Ukulele. Other ukulele buyers may be used to the Enya “Kit,” but schools are not. The idea of getting a really nice gig bag, strap, tuner, and extra strings (an a few other things that are not as critical) will represent a whole new world for a lot of music educators. We’re used to getting a box with a badly set-up ukulele, and that’s it. And music teachers…that bag is one of the better ones in the business. They’re really nice.

And if Enya isn’t your thing, Peripole also carries Luna, KoAloha, and Diamondhead, all which sell at a discount to music educators. There is no subscription…you just sign up and prove your are a teacher.

For teachers worried about COVID (this is written in July 2020), Peripole also carries the Enya Nova–also at a discount–which would be great for teachers or students, and can definitely be sanitized easier than the Peripole Classic Ukulele.

Is there any downside to the Periople Classic Ukulele? Not really–be aware that it is laminate mahogany and not solid mahogany. The ukulele industry assumes that if you say the wood, e.g. “spruce,” that means laminate spruce, and if you say, “solid spruce,” that means solid spruce. Simply put, there is currently only one solid wood instrument that I know of under $100, and it has to be ordered direct from China (which is not very reliable at this time due to COVID-19). In fact, there are very few solid top instruments under $100. So if you see anything under the $100 price point, you are generally dealing with a laminate mahogany instrument. That isn’t a problem–laminate is just fine and is more durable for school (and most other) environments. You shouldn’t have to humidify them. So it’s all good…but I just want you to know.

And the only other risk is something we call “fret sprout,” where the fret ends are exposed as the fret board (which IS solid wood, like the neck) dries out in many school environments. You’ll want to learn how to handle that repair on your own, with some masking tape and a sanding sponge. And on a related note, in extreme conditions, a neck can warp due to humidity issues. Be aware that these things can happen on ANY wooden (solid or laminate) ukulele.

So…this is good news for all music educators. Peripole is a great company, and these are good products. Looking for some ukuleles? This is a good option!

Flight Uke Tip: Ukulele Sizes, Part 1

Ukulele sizes can be confusing for new players. We classify ukuleles by their scale length–the distance between the nut and the saddle of a ukulele. Ultimately, larger scale instruments offer more space between frets than smaller scale instruments. You can play any size of ukulele, but you may develop a preference for a particular size. Players with large hands may find larger scales easier to play; players smaller hands may find smaller scales easier to play. While there are other sizes, the four primary sizes of the ukulele are soprano, concert, tenor, and baritone.

The smallest of these four sizes is the soprano, which was the original size of the ukulele. The scale length of a soprano is around thirteen inches. Sopranos are known to be punchy and bright, and are exceptionally good for providing harmonic and rhythmic support. Most sopranos are tuned GCEA, but there are many alternative tunings including ADF♯B. Some people think the soprano is too small to play and is a toy—but that is untrue. The soprano is a legitimate instrument, and it is the ukulele that started it all.

Increasing in size, the next ukulele is the concert ukulele. Some experts think that the Martin taropatch, created in the 1910s, was the inspiriation for the concert ukulele. A taropatch has eight strings, and is slightly larger than a soprano ukulele. If you remove four of the eight strings on a taropatch, you end up with a concert ukulele. Some sources suggest that “concert” is used because the instrument shares the same tuning and pitch range as a soprano ukulele. If it were named “alto,” it would indicate that it has a lower range than a soprano, which is not true. The scale length of a concert ukulele is around fifteen inches. Concert ukuleles are popular with beginning players as they offer more space on the fretboard and a have a slightly fuller sound than a soprano ukulele.

Flight Uke Tips: Straps

This is actually a photo that I took of my Flight TUSL-35 with the Flight Arcana strap, also showing the included headstock connector!

One of the most helpful ukulele accessories is the ukulele strap.⁠

Straps have three benefits. First, they assure that you won’t accidentally drop your ukulele while you’re playing. Second, a strap frees up your playing. You can move your left hand as necessary, which is great for people who are learning barre chords. A strap makes it easier to stand and play, or to walk around with a ukulele. Finally, straps come in a variety of patterns that can show off your individual style.⁠

Once you have a strap, if you want to play without it, all you need to do is to take it off. If you use a strap, avoid bumping your ukulele into things (doors, stands, etc.). If your strap has loose fitting ends, you can place a rubber washer over the end of the strap button to lock it into place.⁠ There are several kinds of ukulele straps. Neck lanyards go around your neck, under the ukulele, and clip into the sound hole. These straps stabilize the ukulele but do not hold the ukulele—if you let go, the ukulele will flip over and fall off the strap. There are several “drill-less” straps on the market.⁠

The most common type of ukulele strap is a 1” to 1.5” strap with leather or synthetic leather ends. The ends have slots that slip over a strap button. You connect one end to a button on the bottom of the ukulele, but you get to decide how to connect the strap to the top: a strap button on the heel, or to the headstock with a string or a headstock connector. Strap pins can be installed on most ukuleles by the owner of the ukulele or by a music store/luthier. On a wood ukulele, make sure the ukulele has a tail block before adding a strap button. ⁠

If you weren’t aware, Flight offers stylish ukulele straps that can be used with any brand of ukulele, and every strap comes with a headstock connector. And best of all, Flight ukulele straps are priced affordably! As always, we encourage you to work with your local music store to order a strap—and if they don’t carry them, ask them to!